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A
booming IT industry, with IT strengths recognized all over the
world. The largest English-speaking population
after the USA and a vast workforce of college graduates. In
most forms of Remote Services, including
call centers and back office operations, manpower typically
accounts for 55 to 60 percent of the total cost.
In India, quality manpower combined with lower costs allow us
to deliver equivalent Services on a far more
cost effective basis.
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Technical
support: India graduates about 100,000 engineers each year.
Many of whom can be employed in call centers
for troubleshooting and providing technical support at salaries
that are significantly
lower than in Europe
or the US.
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India's
telecom and physical infrastructure is approaching parity with
other countries In certain ITeS categories,
Indian centers have achieved higher productivity levels-for
example, the number of transactions per hour for back
office processing, than their Western counterparts.
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The
Government of India has recognized the potential of Remote Services
and has taken positive steps by providing numerous incentives.
The National IT TaskForce submitted its 108 point Action Plan
to promote IT in the country. The Government of India
has approved the plan and is in the process of implementing
it.
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Also,
India is able to offer a 24x7 service and reduction in turnaround
times by leveraging time zone differences. India's unique geographic
positioning makes this possible.
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